Bank impersonation and 'safe account' scams

Scammers pose as your bank's fraud team, by SMS, email or phone, and push you to log in on a fake page, share a code or move money to a 'safe account'.

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Warning signs

A call or text that creates panic about a suspicious payment or blocked account.
Any request for your PIN, full card number, online-banking password or one-time code.
Being told to move money to a 'safe account' or to install a remote-access app.
A caller who already knows your name and some details. This is easy for criminals to obtain and proves nothing.
A link to a login page that you did not reach by typing the bank's official address.

What to do

Hang up. Call the number printed on your card or on the bank's official website.
Never share codes. Your bank will never ask for them.
Log in only through the official app or by typing the address yourself.
Paste any suspicious text into HackFraud to check it.

If you already clicked or paid

Call your bank immediately and ask to block cards and online access.
If money moved, ask for a recall and report it to the police.
Change online-banking and email passwords from a clean device.

Report it: in Greece, contact the Cyber Crime Division (cyber.gr, tel. 11188). Elsewhere, contact your local police and your bank.

Frequently asked questions

Will my bank ever ask for my one-time code?

No. A one-time code authorises a payment or login, and no genuine bank employee needs it from you.

What is a safe account scam?

A caller claims your money is at risk and tells you to transfer it to a 'safe account'. The account belongs to the scammer.

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Last updated: 2026-10-18. Verified by many HackFraud checks. If in doubt, confirm through the organisation's official website or phone number.