Is a message from UPS a scam?

The name UPS is often used by scammers because so many people trust it. A message that mentions UPS is neither automatically genuine nor automatically fake: it needs to be checked.

Warning signs

• It asks for a fee for redelivery or customs.
• It links to a site that is not the courier's own.
• The link or sender does not match the official address ups.com.
• It creates urgency or fear.
• You were not expecting it, or it lacks details only the real organisation would know.

How to verify

• Do not tap the link. Type ups.com into your browser or open the official app.
• Compare the message with the notifications inside your account.
• If you need to speak to someone, use the phone number on the official website, not the one in the message.
• Paste the message into HackFraud to check it.

Fake delivery and parcel scams (courier SMS) →

Report it: in Greece, contact the Cyber Crime Division (cyber.gr, tel. 11188). Elsewhere, contact your local police and your bank.

Frequently asked questions

How do I know if a message from UPS is real?

Check that the link and sender match the official address ups.com, and confirm through the official app or website, not through the link in the message.

What if I clicked a link that claimed to be from UPS?

Change your passwords, tell your bank if you entered card details, and follow the steps in our guide.

Brands and organisations →

Languages: English · Ελληνικά · Español · Français · Deutsch · Português · Italiano · العربية

Last updated: 2026-10-18. Verified by many HackFraud checks. If in doubt, confirm through the organisation's official website or phone number.